IRS Not Much More Helpful than ObamaCare Hotline

In fiscal year 2013 that ended Sept. 30, the I.R.S. received 109 million phone calls, according to the [National Taxpayer Advocate] report. Only 61 percent of those callers reached a customer service representative, and their average wait time was nearly 18 minutes. (NYT)



via John Goodman's Health Policy Blog http://ift.tt/1g33fyj